ADA Americans with Disabilities Act of 1990

ATA ADA Logo NBATA ADA Complementary Paratransit Service

In accordance with Americans with Disabilities Act (ADA), ATA provides ADA complementary paratransit service for passengers unable to utilize ATA’s fixed route system.If needed, the driver may provide door to door assistance. All of ATA’s public transit fleet vehicles are accessible. Personal care attendants are able to accompany any ATA passenger that requires additional assistance at no cost.

Passengers wishing to utilize the ADA complementary paratransit service must be certified in accordance with the Americans with Disabilities Act (ADA). To request information about ADA certification or to apply for the any of the transportation programs, please contact the ATA Customer Service department at 1-866-282-4968 weekdays from 8:00 am to 4:00 pm.

Service Area and HoursATA ADA Service Area

ADA complementary paratransit service is available to passengers certified in accordance with the ADA

and within a three-quarter of a mile corridor of fixed routes operating in Bradford, Clarion, Clearfield, DuBois, and Punxsutawney. Please refer to the links below for ATA schedules and operating times:

 

 

Fare

A qualified individual will not pay greater than two times the comparable fixed route fare.

Reserving a RideATA Call Center Card

To request ride reservations please contact the ATA Call Center at 1-866-743-3282 during the hours of 8:00 am to 4:30 pm. ATA accepts ride reservations up to two (2) weeks prior to the requested trip date. ADA ride reservations are accepted during the hours of 8:00 am to 4:30 pm seven days a week, including holidays. ADA ride reservations must be made one day prior to the requested trip date.

Wheelchairs and Other Mobility Devices

The ADA defines a wheelchair as “a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.”

ATA will accommodate any mobility device as long as the combined weight is within the actual dimensions and design load of the vehicle.

ATA may decline to carry a wheelchair/occupant if the combined weight exceeds that of the lift specifications or if carriage of the wheelchair is demonstrated to be inconsistent with legitimate safety requirements.

In addition to wheelchairs, passengers may utilize other mobility devices such as canes or walkers on ATA vehicles.

Service Animals

ADA regulations define a service animal as any animal individually trained to provide assistance to an individual with a disability. ATA welcomes service animals meeting the requirements below:

  • Service animals must be clean and well-groomed. 
  • Service animals should be leashed and under the owner’s control.
  • Service animals are expected to sit on the floor of the vehicle. 
  • Animals that display disruptive or threatening behavior will not be allowed

 

Reasonable Modification/Accomodations for Individuals with Disabilities

ATA will make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.

Requests for accommodations will be considered on a case-by-case basis and may be denied if:

• Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;

• Granting the request could create a direct threat to the health or safety of others;

• Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

 

Process for Requesting Modifications/Accommodations for Individuals with Disabilities

Requests for modifications of the authority’s policies, practices, or procedures to accommodate an individual with a disability may be made either in advance or at the time of the transportation service. The authority is best able to address and accommodate a request when it is made in advance. The process for making a request is as follows:

Advance Requests:

When making a request, please thoroughly describe:

  • What is needed in order to use the service?
  • Why this accommodation is necessary?

FORM ATA ADA Reasonable AccomodationAuthority staff will review the request, and make every effort to communicate in advance whether or not the requested modification can be made.

If the modification is not made, the authority will provide the reason for the denial of the request. Requests may be denied on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of others;
  • Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

Requests may be made through the ATA Customer Service department via telephone at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the Request for Reasonable Accommodation form sent to:

ATA CUSTOMER SERVICE

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

 

Same Day Requests:

When a request for modification cannot be made in advance, a request may be made on the same day, or during service.

  • The request should be made to the operator of the ATA vehicle.

Please describe in detail:

  • What is needed in order to use the service?
  • Why this accommodation is necessary?

Operators may grant a request if it is reasonable and meets the requirements of the authority’s policy.

If an operator is unsure if the request should be granted or declined, she/he is required to consult with the dispatch office to receive direction. Requests may be denied on the following grounds:

  • Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of others;
  • Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.

A vehicle operator’s availability to provide an accommodation may be quite limited when he/she is providing service, and if the request would require extended consideration and attention, the request may not be accommodated immediately, in which case the passenger will be encouraged to submit a written request for consideration on future trips.

The authority’s ability to accommodate the requested modifications may vary by route, day of travel, time of day, or other circumstances.

Process for Appealing a Denied Request for Modifications/Accommodations for Individuals with Disabilities

If a passenger wishes to appeal the authority’s denial of a request for accommodations, contact information is as follows:

ATA CHIEF OPERATING OFFICER

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

Phone: 814-965-2111

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Process for Filing a Complaint

ATA will ensure the non-discriminatory provision of transportation service to individuals with disabilities. ATA shall not, on the basis of disability, deny to any individual with a disability the opportunity to use the authority’s transportation service for the general public, if the individual is capable of using that service.

ATA may refuse to provide service to any individual that does not comply with ATA’s General Rules of Ridership Policy.

Complaints regarding alleged discrimination because of disability or accommodations for persons with disabilities may be made through the ATA Customer Service at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the ADA Complaint form sent to:

ATA CUSTOMER SERVICE

44 TRANSPORTATION CENTER

JOHNSONBURG PA 15845-2102

Phone: 1-866-282-4968

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Americans with Disabilities Act (ADA)

 

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