Area Transportation Authority of North Central Pennsylvania
Title VI of the Civil Rights Act
A Race, Color & National Origin Anti-Discrimination Law
ATA Complaint Procedure
The Area Transportation Authority of North Central Pennsylvania (ATA) assures full compliance with Title VI of the Civil Rights Act of 1964, as amended and its related statutes. No person is excluded from participation in, denied the benefits of its services, or otherwise subjected to discrimination on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
If you believe you have been excluded from participation in, denied benefits of, or have been subjected to discrimination based on race, color or national origin under ATA’s public transportation services, you may file a written complaint with the Chief Executive Officer (CEO) within 180 days of the date of the alleged discrimination. Please send the complaint to the Customer Service Department:
Customer Service Department
Area Transportation Authority of North Central Pennsylvania
44 Transportation Center
Johnsonburg, Pa 15845-2012
866-282-4968
The complaint form is available online here or by calling Customer Service. If you require any assistance in completing this form, please contact Customer Service at 866-282-4968.
All complaints shall be investigated by the Authority in a prompt manner. All reasonable measures will be undertaken to preserve information which is confidential. A written response shall be issued by the CEO within 15 days of the completion of an investigation.
If you have limited English proficiency, our Customer Service Department can arrange for language translation services while you are on the phone to assist with your complaint.
Complaints alleging discrimination pertaining to race, color or national origin, may also be filed with the Federal Transit Administration, no later than 180 days after the date of the alleged discrimination, at this address:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590
Título VI de la ley de Derechos Civiles de 1964
Helpful Links on RideATA.com
ATA Title VI Compliance Poster
ATA Title VI Statement of Policy
ATA Title VI - Complaint Form - ONLINE
ATA Title VI Complaint Form - INTERACTIVE PDF
